Contact
Let's Talk
About Your Piece.
Whether you have a question about an order, need help choosing a piece, want to understand sizing or simply need assistance before placing an order, our customer care team is here to help.
How can we help?
One place for every customer question.
From your first visit to the moment your order arrives, our customer care team can help with product details, orders, shipping, returns, sizing and general questions about VANYALUNE.
Orders
Need help locating an order, checking order information or understanding the status of a recent purchase? Send us your order number and the email used at checkout.
Product Details
Ask us about product dimensions, materials, design details, styling considerations or other information that may help you make a more confident purchase.
Size & Fit
If you are unsure about ring sizing, necklace length, ear cuff placement or another fitting question, include the product name and your measurements when contacting us.
Shipping
We can help explain available shipping information, tracking updates, delivery questions and situations where your shipment appears to have stopped moving.
Returns
If you need assistance with a return or refund request, please include your order number and explain the reason for contacting us so we can review the situation.
General Questions
If your question does not fit one of the categories above, simply send us a message. We will direct your request to the appropriate customer care information.
Questions are part of the shopping experience.
Jewelry is highly personal. A product image can show its form, but details such as scale, proportion, fit and styling often become much clearer when you have the right information.
If you are between sizes or deciding between different designs, feel free to provide as much detail as possible. Clear questions help us provide more useful answers.
Before sending your message
For order-related questions, including your order number and the email address used at checkout can help us locate your purchase more efficiently. For product questions, include the product name or product page information whenever possible.