Return & Refund Policy
Return & Refund Policy
We want every VANYALUNE piece to feel right from the moment it arrives. If something does not work for you, this page explains the return and refund process, eligibility requirements and the information we need to help you efficiently.
Simple, transparent and carefully handled.
Before sending an item back, please review the conditions below and contact us with your order information. This allows our team to confirm eligibility and provide the appropriate return instructions before the parcel is shipped.
Contact Us
Send us your order number, the product concerned and a short explanation of your return or refund request.
Review
Our team reviews the request and confirms whether the item qualifies under the applicable return conditions.
Return
Once approved, follow the return instructions provided by our customer service team and prepare the item securely.
Resolution
After the returned item has been received and reviewed, the applicable refund or other approved resolution will be processed.
Please make sure your piece is returned in an appropriate condition.
To help us process a return smoothly, products should be returned in their original condition and with any original packaging, tags, protective materials or accessories that were supplied with the order where applicable.
Jewelry should be handled carefully during inspection and packaging. Items showing signs of use, damage, modification or wear may not qualify for a return depending on the circumstances and applicable policy requirements.
Original Condition
Products should remain in a condition suitable for resale unless the return concerns a defect or fulfillment issue.
Original Packaging
Please include original packaging and included accessories where reasonably possible.
Proof of Purchase
Order information helps us locate the purchase and process the request accurately.
Prior Approval
Please contact us before shipping an item back so the return can be properly documented.
Different situations may require different solutions.
We review each request according to the circumstances of the order. The following information explains the main situations customers should be aware of before requesting a return or refund.
Change of Mind
If you simply decide that a product is not right for you, the item must meet the applicable return conditions before a refund can be approved.
Damaged on Arrival
If your order arrives visibly damaged, please contact us as soon as possible and provide photographs that clearly show the issue and packaging.
Incorrect Item
If the product received does not match the item ordered, contact us before returning it so we can provide the appropriate solution.
Product Defect
If you believe a product has a manufacturing or quality issue, please provide order information and clear photographs so we can assess the situation.
Missing Package
If tracking indicates an unexpected delivery problem, contact us with the order and tracking information so the situation can be reviewed.
Refund Method
Approved refunds are generally returned through the original payment method, subject to payment-provider processing and applicable circumstances.
Items that may not qualify
Certain products may be excluded from return when they have been altered, worn, damaged after delivery or otherwise made unsuitable for resale, except where applicable law provides otherwise.
- Items showing clear signs of wear or use.
- Products damaged after delivery through customer handling.
- Items that have been altered or modified.
- Items returned without prior contact when approval is required.
- Products missing essential components or accessories.
Refund timing
Once an approved return reaches us, the item may need to be inspected before the refund is authorized.
After approval, the actual time required for the refund to appear in the customer's account can vary depending on the original payment provider, bank or financial institution.
Shipping charges, duties, taxes or other costs may be treated separately depending on the circumstances of the return and the applicable policy or law.
Before you send anything back.
Do I need to contact VANYALUNE before returning an item?
Yes. Please contact us first so that your request can be reviewed and you can receive the correct return instructions.
What information should I include in my request?
Please provide your order number, the name of the product, the reason for your request and photographs when the issue involves damage, defects or an incorrect item.
How should jewelry be packaged for a return?
Please package the jewelry securely so that it is protected from scratches, bending, impact or other damage during transportation.
When will my refund appear?
Refund processing begins after an approved return has been received and reviewed. The time for the funds to appear depends partly on the payment provider or financial institution.
What if my order arrives damaged?
Please contact us promptly and provide clear photographs of the item, packaging and shipping label. This helps us investigate the issue and determine the appropriate resolution.
Need help with a return?
Our customer care team can review your order and guide you through the next step.