Privacy
Policy

How We Use Personal Information

Personal information may be used to provide, operate and improve the VANYALUNE online store and to fulfill the purposes for which the information was provided.

Order Processing

We use relevant information to process purchases, confirm orders, arrange fulfillment, provide shipping updates, respond to customer inquiries and administer returns or other order-related requests.

Customer Support

Information provided through email or other customer service channels may be used to understand and respond to questions, requests, product concerns and order issues.

Store Improvement

We may use information and aggregated or technical data to understand how visitors interact with the website and improve product presentation, navigation, performance and overall customer experience.

Payments & Transaction Information

When you make a purchase, payment information is generally processed through the payment service providers made available during checkout. VANYALUNE does not need to directly retain complete payment card details when those details are processed securely by the applicable payment provider.

Payment providers may process transaction information according to their own privacy policies, security standards and applicable legal requirements.

Shipping & Fulfillment

To deliver an order, relevant information such as the recipient's name, shipping address, contact information and order details may need to be shared with fulfillment partners, shipping carriers or other service providers involved in completing the transaction.

These parties receive information necessary to provide their respective services and may process information according to their own policies and applicable legal obligations.

Cookies & Similar Technologies

Like many online stores, our website may use cookies, pixels, analytics tools and similar technologies to support essential website functionality, remember preferences, understand website usage and improve the customer experience.

Cookies may help the website remember shopping activity, maintain certain technical functions and provide information about how visitors use different areas of the store.

Depending on your browser, device and applicable law, you may be able to manage certain cookie preferences through browser settings or available privacy controls.

Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send information about new collections, products, selected promotions, editorial content or other updates that may be relevant to VANYALUNE customers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in applicable marketing messages or by contacting us directly.

Transactional messages, such as order confirmations, shipping notifications or important service communications, may still be sent when necessary to complete or support a transaction.

When Information May Be Shared

VANYALUNE does not share personal information indiscriminately. Information may be disclosed when reasonably necessary to operate the store, fulfill a customer request, provide a service or comply with applicable legal obligations.

Examples may include:

• Shopify and technology providers supporting the online storefront.
• Payment processors handling customer transactions.
• Shipping and fulfillment providers delivering orders.
• Analytics or marketing service providers where applicable.
• Professional advisers or service providers where reasonably required.
• Authorities or other parties when disclosure is required by law or valid legal process.

Service providers are expected to handle information in accordance with applicable contractual, security and legal requirements.

Data Security

We take reasonable organizational and technical measures designed to protect personal information from unauthorized access, alteration, disclosure or destruction.

However, no internet transmission, electronic storage system or third-party service can be guaranteed to be completely secure. Customers should also take reasonable precautions when using online services, including protecting account credentials and avoiding sharing sensitive information through unsecured channels.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce applicable agreements.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected and applicable legal or operational requirements.

International Visitors

Because VANYALUNE may serve customers in different countries, personal information may be processed by service providers located in jurisdictions other than the country where a customer resides.

Where applicable, information may be transferred or processed subject to appropriate safeguards and requirements under relevant data protection laws.

Children's Privacy

Our online store is intended for general consumers and is not designed to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where collection was not appropriate, please contact us so that the matter can be reviewed.