FAQ
Questions,
Considered.
Jewelry can be personal, expressive and sometimes difficult to choose from a screen. We created this guide to make the experience clearer, from choosing a piece and understanding sizing to shipping, care, returns and order support.
Ordering
Everything you need to know before and immediately after placing your order.
How do I place an order?
Browse the VANYALUNE collection, select the piece you would like to purchase, choose any available options and add it to your shopping bag. Continue through checkout to provide your shipping and payment information. Once your order is completed, you will receive an order confirmation by email.
Can I change my order after placing it?
We begin preparing orders as soon as reasonably possible. If you need to change an address, product or other order detail, contact us as soon as possible. We cannot guarantee that a change can be made after an order has entered processing or shipment.
How will I know that my order was received?
After checkout, an order confirmation is normally sent to the email address entered during checkout. If you do not see it, please check your spam, promotions or other filtered folders.
What if I entered the wrong shipping address?
Contact us immediately with your order number and the correct information. If the order has not entered fulfillment, we will review whether the address can still be updated. Once a parcel has shipped, changes may no longer be possible.
Products
Details about our sculptural jewelry, finishes, proportions and product presentation.
Are VANYALUNE pieces suitable for everyday wear?
Many pieces are designed to work naturally within an everyday wardrobe while retaining a distinctive sculptural character. Because jewelry is exposed to moisture, cosmetics, friction and environmental conditions, proper care is recommended for maintaining its appearance.
Will the color or finish look exactly like the photos?
Product photography is intended to represent the design and finish as accurately as possible. Screen settings, lighting and photography conditions may create minor differences in perceived color, texture or tone.
Are your designs unisex?
Many VANYALUNE designs are created with an open styling approach rather than being limited to a traditional gender category. Product dimensions and design details should be considered when choosing a piece.
How can I choose the right ring size?
Please refer to our Size Guide before purchasing. If you are between sizes, consider the design and intended fit of the particular ring. When in doubt, contact customer care with your measurements and the product you are considering.
Designed to be noticed, made to be lived with.
VANYALUNE focuses on sculptural forms, unusual proportions and atmospheric details. Our collections move between cool minimalism, vintage references, dark romantic elements and contemporary artistic shapes.
Because jewelry is worn close to the body, small differences in texture and finish can become part of the character of a piece. Gentle handling and thoughtful storage help preserve the original appearance over time.
- Store jewelry separately to reduce unnecessary scratching.
- Avoid direct contact with perfume and strong cosmetics.
- Remove jewelry before swimming or bathing when appropriate.
- Wipe pieces gently with a clean, soft cloth after wear.
Shipping
Helpful information about processing, tracking and delivery.
When will my order ship?
Orders require processing before they are handed to the shipping carrier. Processing time can vary according to product availability, order volume, weekends and holidays.
Will I receive tracking information?
When tracking information is available, it may be provided through your shipping notification. Please allow time for the carrier to register the first scan after the parcel has entered its network.
Why has my tracking information stopped updating?
Tracking information does not necessarily update at every stage. A parcel may be traveling between facilities, waiting for a scan or undergoing a local handoff. If an unusually long period passes without movement, please contact us.
Returns
Information about return requests, refunds and order concerns.
How do I request a return?
Contact our customer care team with your order number, the product involved and the reason for your request. Please review our Return & Refund Policy for the applicable eligibility requirements before sending an item back.
When will my refund be issued?
Approved refunds are processed after the returned item has been received and reviewed according to the applicable return conditions. The time for funds to appear can also depend on your payment provider or financial institution.
Can I return a customized or specially prepared item?
Customized, personalized or specially prepared products may be subject to different return conditions. Please contact us before placing a special order if you have questions about eligibility.
Care
Simple habits that help preserve the finish and appearance of your jewelry.
How should I store my jewelry?
Keep pieces in a dry environment and, where possible, store them separately so that chains, surfaces and sculptural details do not rub unnecessarily against one another.
Can I wear jewelry in water?
We recommend removing jewelry before swimming, bathing or activities involving prolonged exposure to water, moisture or chemicals. This helps reduce unnecessary wear on finishes and decorative elements.
How should I clean my jewelry?
Use a clean, soft and dry cloth and gently wipe the surface. Avoid abrasive materials, harsh household cleaners and aggressive polishing unless the specific product instructions recommend otherwise.
Can't find your answer?
If your question is not covered here, our customer care team is happy to help with product, order, shipping, sizing and return questions.
Contact Customer CareAlready placed an order?
Have your order number and checkout email ready when contacting us. This helps us locate your purchase and provide more relevant assistance.
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